Contact StrangerLine, we read every message.

Email [email protected]. Write in English if you can, and use a short subject line that says what it is about: "Payment", "Report", "Account" or "Data request". That helps us send it to the right person.

Include these and we can usually help in one reply:

It depends on what happened. As a rule of thumb:

Someone on the team reads it and answers from [email protected]. If we need more details, such as the time of a purchase or the device you use, we will ask for them in the reply. Please keep everything in the same email thread so the history stays together.

If your message is about someone breaking the rules, we may not be able to tell you exactly what action was taken, out of fairness to everyone involved, but every report is looked at.

Tap Find another to leave the chat immediately, then use the report button. Reports from inside the chat include the context moderators need and are handled faster than email. If you ever feel in danger, contact your local emergency services first.

Email support with "Data request" in the subject. Tell us how you sign in, if you do, so we can find your records. Some records, such as moderation notes and payment logs, may need to stay for a period after deletion; the privacy policy explains why.

Quite possibly. How it works covers matching and reports, Is StrangerLine free? covers free matches and the Reward Center, coins covers payments, and the help center answers the most common technical questions about camera, microphone and connections.